How we look after the small amount of personal information you give us.

1. Who we are

Arnold Relief in Need is a UK registered charity, number 220057, with its registered office at 73 Arnot Hill Road, Arnold, Nottingham, NG5 6LN. We are the data controller for the personal data described in this notice. Our honorary secretary acts as the trust's data-protection point of contact; please write to [email protected] for any data-protection enquiry.

2. What personal data we collect

We collect only the information we need to do the small piece of work the trust exists to do. Specifically:

• Your name and an email address (or postal address) when you contact us, volunteer with us, or refer a household to us.
• A telephone number if you choose to give us one.
• A donation amount, a card-payment reference (not your card number, which is handled by our payment processor), and a postal address if you wish us to send a paper receipt.
• A postcode when you make a household referral, so that we can check the parish boundary.
• Anonymous analytics about how you use this website — pages visited, broad geographical region, device type. We never combine analytics with the personal data above.

For households we visit through the Sunday Doors programme, we hold a single-sheet log per visit. The household sees this log and may ask for any of it to be removed at any time.

3. Why we collect it and our lawful basis

Our lawful bases under UK GDPR are:

• Legitimate interests — to reply to enquiries, to manage volunteer rotas, to administer the small grants programmes, and to keep the trustee minute book.
• Consent — for the quarterly newsletter and for any anonymised story we print on the site.
• Legal obligation — to keep statutory financial records and to file an annual return with the Charity Commission.
• Vital interests — in the rare case of a safeguarding escalation.

4. Who we share your data with

We do not sell your data. The small number of named processors who handle data on our behalf are:

• Mailchimp (Intuit Inc.) — sends our quarterly newsletter under a UK GDPR data-processing agreement.
• Stripe (Stripe Payments Europe Ltd) — processes card donations. We never see your card number.
• Charity Commission for England and Wales — receives our annual return and any required regulatory filing.
• Royal Mail — delivers any letter we post to you.
• Cloudflare Pages — hosts this static website. Cloudflare may receive standard server logs (IP, request path, user agent). No form data is stored on our servers.

5. How long we keep your data

• Donor records — 7 years (in line with HMRC and Charity Commission expectations).
• General enquiries — 24 months from the last contact.
• Volunteer records — for the duration of your role, plus 24 months after you finish.
• Sunday Doors visit logs — kept for the duration of the partnership and destroyed within twelve months of the partnership ending, unless the household asks for them to be returned.
• Website analytics — 14 months.

6. Your rights under UK GDPR

You have the right to:

• Be informed about what we hold (this notice).
• Access a copy of your data.
• Have inaccurate data corrected.
• Have your data erased, where applicable.
• Restrict or object to our processing.
• Have your data ported to another provider, where applicable.

To exercise any of these rights, write to [email protected]. We will reply within thirty calendar days, free of charge in the vast majority of cases.

7. Cookies and analytics

We use a small number of essential cookies and a single first-party analytics measure. The full breakdown sits in our cookie policy.

8. Children's data

We do not market to people under the age of 13 and we do not knowingly collect personal data from children. First Bell school-uniform grants are administered through the schools' bursary routes — the trust does not see individual children's names, only the school, the year group, and the bursary account. The trust's full safeguarding policy is available on our resources page.

9. Changes to this policy

We review this policy each spring at the trustees' quarterly meeting. Any material change will be flagged with a new 'last updated' date at the top of this page and, where relevant, in the next quarterly newsletter.

10. How to complain

If you are unhappy with the way we have handled your personal information, please write to the chair of trustees at 73 Arnot Hill Road, Arnold, Nottingham, NG5 6LN, who will respond in full within twenty working days. If you remain unsatisfied you have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.